Friday, 16 November, 2018

TripAdvisor Labels Hotels and Resorts With Alleged Sexual Assaults

Media Center | Press Releases - TripAdvisor TripAdvisor now has a digital badge to mark hotels where sexual assault was reported
Laurie Berry | 09 November, 2017, 20:16

Warnings will now appear on the top of the TripAdvisor page for resorts where sexual assaults and other crimes or violations have occurred.

According to the company, the badges will remain on the TripAdvisor reviews for up to 3 months but may be extended. "These badges are meant to be informative, not punitive", he told the paper.

"Our vetting of news reports continues and it is likely more businesses will receive this badge as more information is reviewed".

Three resorts in the city of Playa del Carmen in Mexico now have the notification on their listing.

These badges are created to flag all safety, health and discrimination issued, that include sexual assault, rape and theft, a spokesperson for TripAdvisor said in a prepared statement released to the media.

A spokesperson said the badges will decorate establishments' pages for up to three months.

They added: "We've made the decision to badge several hotels in Mexico, most recently reported on within the press for having issues with tainted alcohol and sexual assault".

"The badge has nothing to do with how we will post reviews on the site", the spokeswoman said.

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Kristie Love said was on vacation at an all-inclusive resort - the Iberostar Paraiso Maya - on the Mexican Riviera in 2010 when she says a hotel security guard dragged her into the bushes and raped her.

Another badge is used to note when TripAdvisor freezes reviews during major news events where posts may not reflect the opinions of actual guests.

When she posted her experience on TripAdvisor, the company deleted it, saying it violated its "family-friendly" policy, Love said. Listings will not be removed from the TripAdvisor website regardless of the number of complaints.

The company said that when Love's post was removed seven years ago "all language needed to be G-rated", but that the policy has since been changed "to allow more descriptive reviews on the site about firsthand accounts of serious incidents like rape or assault".

"In that review there's a line about a doctor making a medical diagnosis".

The feature comes as the national conversation on sexual assault has expanded in the wake of allegations against high profile men, including movie mogul Harvey Weinstein and actor Kevin Spacey.

Harteveldt said he believes that TripAdvisor should link to government warnings as well.

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