Google Hit with Class Action Lawsuit Over Pixel Smartphone Glitches
Google Hit with Class Action Lawsuit Over Pixel Smartphone Glitches
Pixel and Pixel XL users drag Google to court over microphone defects
10 February, 2018, 06:20
The Google handsets that have started to receive the Android Security Update include the Nexus 5X, the Nexus 6P, the first generation Pixel handsets - the Google Pixel and the Google Pixel XL and the newer phones the Google Pixel 2, and the Pixel 2 XL. The plaintiffs in the complaint allege that knowingly sold phones with defective microphones.
"It promoted the Pixel phones as premium products and priced them from $649 to $869". The suit requests a jury trial and accuses Google of shipping the phones with defective parts in addition to how it handled customer complaints about the defects.
It is worth mentioning here that Google Pixel users have been complaining about the issues with microphone ever since Pixel smartphones were launched in October 2016. The search giant also said that only 1% of its Pixel devices sold were affected with this hardware problem. An employee on Google's support forums attributed the problems to "a hairline crack in the solder connection on the audio codec", and said the problem could come and go depending on the temperature of the phone or the way it's being held.
The Weeks lawsuit, though, argues that there's little point in seeking help in this situation as "instead of fixing the defective Pixel phones, providing refunds, or replacing the devices with non-defective phones, Google has replaced defective phones with other defective phones, resulting in many consumers repeatedly experiencing the microphone defect".
Users are believed to have been told to either claim under warranty, or contact a service provider - including Dixons Carphone Warehouse in the UK.
After publicly acknowledging this issue back in March 2017, Google had advised replacement of Pixel smartphones in warranty. Interestingly, Girard Gibbs LLP, the same law firm that might be suing Google over the issues in the Pixel 2 range, is handling this lawsuit. Which is pretty bad considering how important phone calls are to smartphones and how important a feature the Google Assistant is to the Pixel.
Fortune has reached out to Google and will update this story with its response if it provides one.
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