Monday, 21 May, 2018

Apple's getting sued by MacBook owners over keyboard failures

Maricris Jose
		
            		      12:09 PM Maricris Jose 12:09 PM
Frank Williams | 14 May, 2018, 18:23

An AppleInsider investigation then revealed some troubling data showing 2016 MacBook Pro keyboards were failing twice as frequently as older versions.

The class action was filed in the Northern District Court of California and sites complaints of a finicky keyboard that failed for some users after only one month of use. Specifically, the suit claims the design is such that small amounts of dust or debris impede normal switch behavior, causing keystrokes to go unregistered.

The lawsuit (PDF) further formalizes the dissatisfaction and should force Apple to respond to the issue beyond its oblique acknowledgement: A support page that provides guidance on how to clean recent MacBook and MacBook Pro keyboards in the event the keys become unresponsive. The plaintiffs are seeking damages and legal fees, and demand that Apple admit to the design flaw and cover all costs for remedying or replacing the defective computers. Apple used the new keyboard on the 12-inch MacBook laptop and its MacBook Pros starting in late 2016. The keyboard doesn't seem to be very much different from the previous models, but underneath the keys is the butterfly mechanism which was implemented for a smoother and more responsive keystroke than the regular design. Apple had advertised these keyboards to be "refined for greater comfort and responsiveness". He took the laptop to the Genius Bar in April where he was told the keyboard could be fixed under the one year warranty.

Apple does have a 1 year warranty period, during which time if users face such a problem, a keyboard exchange can be done free of cost. The butterfly keyboard replaced the traditional scissor-based keyboard switches to reduce key thickness by 40 percent. He was later told it would cost more than $700 to fix.

Huge discovery about Lost asteroid stuns scientists
An asteroid of the size of a long football field reportedly would pass right by the Earth at a seemingly closer distance. Its size ranges from 197 to 427 feet (60-130 meters), making it possible to pass the closest ever on May 15.

Data collected by AppleInsider from Apple Genius Bars and authorized third-party fix shops suggests the keyboard failure rate has more or less doubled since the new design appeared. The lawsuit claims that the company knew about the flaw at or before the product was launched publically.

This lawsuit states that this problem is present in MacBooks manufactured in 2015 or later as well as in MacBook Pros that were made in 2016 or later, and that thousands of customers have been impacted by this technical problem.

Both Barbaro and Rao claim that Apple must have known about the issues with the butterfly keyboards before they reached the public back in 2015 and accuse the company for failing to notify consumers.

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