IPhone owner considers legal action after alleged explosion
IPhone owner considers legal action after alleged explosion
Ohio Man Alleges Apple iPhone XS Max Exploded In His Pants Pocket
02 January, 2019, 14:17
Pictures of the burnt iPhone XS Max show severe damage to the handset. This resulted in him suffering significant burns on his skin.
"I had to exit the room since there was a female in the break room with me", Hillard tells iDrop News. "A VP of our company put the fire out with a fire extinguisher because he heard me yelling".
Hillard further stated, "From the time of first noticing the fire and between removal of the trousers and taking the phone out of my pocket and placing it outside, I inhaled A LOT of smoke". To add insult to injury, Hillard was also told that if he didn't let them take the phone, they could make no promises that any progress would be make with the phone, let alone his affected clothing.
After various rounds of complaints to Apple, Hillard was eventually offered a new iPhone which he considers an 'acceptable remedy for the situation'.
"I went directly to the Apple Store with the burned/melted remains of the phone, case, and plastic screen protector".
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"After receiving this cold treatment with zero engagement from the team while waiting, I found a manager to locate the employee with my phone". He explained the incident to a manager, who said she would send out a senior technician. "I left one hour before the store closed and unsatisfied with the customer service in store, I took back the damaged phone and returned home", he further said.
The iPhone battery replacement program covers eligible iPhone models that includes iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, and iPhone X. The offer does not cover newer iPhone models such as the iPhone XR, XS and XS Max models.
He was then told that nothing could be done in the store.
The technology isn't exclusive to Apple, but if Apple can bring it to market first, combined with a reinvigorated phone, there's a chance the company Steve Jobs built could reverse its fortunes come September.
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